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Cancellation Policy

Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation.

In case of dissatisfaction from our services, clients have the liberty to cancel their order and request a refund from us. Our Policy for the cancellation and refund will be as follows:

Cancellation Policy:

  1. Diagnostic Tests: The booked diagnostic test should be canceled 24 hours prior to the appointment date.

  2. Healthcare Packages: A request if received 24 hours prior to the appointment date of the healthcare package tests then it would be considered for cancellation

  3. The request for Cancellations can be made via contact us page or on-call: Toll-Free No: 18008890092, 831-3500263

  4. If cancellation is accepted by the Company, any costs or expenses incurred by the Company up to the date of cancellation and all loss or damage resulting from the cancellation will be paid by the Customer.

Refund Policy:

Cancellation of a booked service does in no way guarantee a refund unless a refund request is made and approved by our team.

Once we receive your email on for cancellation and refund, we will scrutinize and evaluate the transaction. After approval refund will initiate. The refund amount is calculated by deducting 10% (internet payment charges) from your original payment.

You will receive the credit within a certain amount of days, depending on your card issuers policies.

Refunds will be issued to the same payment method which were used at the time of purchase.

Payment Method, Refund Method & Refund Time-frame:

Credit Card/ Debit Card: 8-10 business days
Net Banking Account (Credited to Bank Account): 8-10 business days


If the standard time-frame as mentioned above has passed and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information.

If you have any questions about our Returns and Refunds Policy, please contact us:
By email: or
Call us on Toll-Free No: 18008890092, 0831-3500263

Cancellation Policy
Refund policy
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